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ICE CALLIGRAPHY + DESIGN Cancellation and Refund Policy

1. Return Conditions

  • The Buyer may return the purchased product within fourteen (14) days from the delivery date.

  • The product to be returned must be in its original packaging, complete, and undamaged.

  • The product to be returned must be sent together with its invoice.

  • Returns are not accepted for personalized design products.

  • After the compliance of your product with the return conditions is checked by us, the status of the transaction will be communicated to you via e-mail.

  • If the product intended for return does not comply with the return conditions, the relevant product will be sent back to your address.

  • The return shipping fee belongs to the customer.

  • Returns or exchanges are not accepted for international orders.

2. Cancellation Conditions

  • The Buyer may cancel the order before it is shipped.

  • Cancellation cannot be made after the order has been shipped.

  • Cancellation cannot be made for personalized design products after the design process has started.

3. Return and Cancellation Process

  • The return or cancellation request must be notified to the Seller in writing.

  • The Seller evaluates the return or cancellation request and informs the Buyer.

  • When the return is approved, the product price is refunded to the Buyer within fourteen (14) days.

4. Special Cases

  • Return and exchange procedures for defective products are carried out in accordance with the provisions of the Law No. 6502 on the Protection of Consumers.

  • Returns, cancellations, or exchanges cannot be made for personalized design products.

  • Returns, cancellations, or exchanges cannot be made for digitally delivered products.

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